Digitalization is part of the modern world whether we like it or not. It is estimated that by 2030 nearly 40% of the jobs in the USA could be performed by robots. Nevertheless, companies still need to invest in the training of their employees but they should do it smartly. While it is true that proper translation and localization are vital for the success of employee training, it is critical to embrace the new digital technologies and learning methods to make sure that we are up to date with the industry trends.
It is necessary to move to more agile and contextual approaches to the training methods of company employees and offer courses that are mutually beneficial. The paradigm how to achieve that can be solved by employing the latest digital achievements in e-learning and e-training.
Alignment of Digital Transformation and User Experience
In case you have decided to digitally transform your company, you need to keep in mind that it might be a time-consuming and costly undertaking, which however will deliver tangible results. If your HR, marketing and/or sales systems are already digitalized, it is important to make sure that your employees are in line with the process.
There is no point in investing in a costly system, which no one understands or knows how to use properly. Add to that, regular system updates and you may end up with employees frustrated by the overall process and even unable to do their job properly. So, it is necessary to provide proper training that should start prior to the digitalization of the process and continue hand-in-hand with it. Make sure to offer customized training modules so that all the needs of your employees are covered.
Note that providing a welcoming and smooth digital experience for your employees translates into a better customer service and overall business results.
Digital Textbooks: Combining Old-School and Modern Experience into One
Learning is no longer associated with classrooms and textbooks. Digital versions, however, continue to be quite popular among the modern learners. The virtual classroom is a great place to share the learning experience with your peers and instructors. Similarly, digital textbooks continue to be quite useful for the learner.
While the paper textbook is surely an old-school item that only a few of the younger employees feel comfortable with, its digital counterpart provides great opportunities that facilitate the learning process. First of all, digital textbooks are more affordable and easier to update. They are user-friendly in terms of word searches or bookmarking. They are great for self-paced learning, which often is the preferred format of many users of online learning modules.
Multi-Device E-Learning Takes the Lead
Modern learners want to make use of the full potential of the new technologies. So, they love the idea of being able to learn wherever and whenever they need. This is possible with the option of multi-device e-learning. It allows an online module to be accessed by any device the user has – desktop, laptop, tablet and smartphone. The result is a continuous and consistent learning experience that leads to efficient information retention.
When it comes to company training, it is essential to create modules that are compatible with different devices, so that all employees can have equal access to the training material regardless of the device they prefer using.
Chatbots to Help with Learning
Chatbots are actively used by many companies as a means of communication with their clients. While the debate whether they are beneficial for customer service or not is ongoing, no one denies their efficiency in terms of accessibility and speed.
The idea to integrate chatbots into the e-learning platform only aims to improve the learners experience. Bots can offer a more interactive approach to finding information or answering questions. They can even be used as a form of testing learner’s knowledge of the new material.
Artificial Intelligence and Deeper Analytics
The success of a company training program used to be measured by statistical data as attendance rates, deadline completion or number of employees who have successfully passed the test at the end of the training. In time, the focus has shifted on information retention and provision of skills and knowledge that are immediately adaptable to the working environment.
To provide appropriate training, the HR team needs a proper analysis of the needs, strengths and weaknesses of the personnel. Here comes the role of Artificial Intelligence – one of the most popular buzzwords in the digital world. It can be the key to more efficient and personalized learning modules, tailored to an individual employee or a group of employees.
AI-based learning plans can provide smarter predictions based on the available data about the needs of the learners. The result can be properly-made learning programs based on preferences and needs.
In addition to its analytical benefits, AI can serve a few more purposes in e-learning. A digitally-savvy learning provider can use AI to check who is likely to stop engaging with the provided e-learning software, for example. Another option is to use AI to eliminate any obstacles in the e-learning app that can lead to less engagement on behalf of the learner.
The overall expectations are that AI will turn out to be a cost-efficient digital solution that can be quite useful for e-learning metrics and analysis that is to be fully integrated in e-learning design.
In order to retain its position on the market, each company needs to welcome the new technology in its various aspects. Embracing digitalization in e-learning is an approach that can lead to better ROI and more motivated and engaged employees. Simply make sure to introduce the new training format only when you have the right learning tools combined with the expectations of the learners.